Shipping Policy
Effective Date: 09/08/2025
At Town92, we’re committed to delivering your favorite custom products across every corner of India quickly, safely, and affordably. Please read below to learn more about how shipping works on our platform.
🚚 Delivery Coverage
We currently deliver to all serviceable pin codes across India, including metros, tier-2 cities, and most rural locations. We work with trusted courier partners to ensure your package arrives on time.
⏳ Estimated Delivery Time
Processing Time: 1–3 business days
Standard Delivery Time: 4–8 business days depending on your location
Remote Area Deliveries: May take up to 10–12 business days
Note: Delivery timelines may vary slightly during peak seasons, holidays, or due to unforeseen circumstances (weather, lockdowns, etc.)
Free shipping on all prepaid orders above ₹499
A nominal shipping fee of ₹49 may be applied on smaller or COD orders
✅ Order Tracking
Once your order is shipped, we will send you a tracking ID via email or SMS so you can follow the journey of your parcel in real-time.
🛡️ Shipping Guarantee
We take the utmost care in packaging and handling your order. However, if your product arrives damaged or tampered, please:
Take clear photos/videos of the product and packaging
Email us at support@town92.com within 24 hours of delivery
We will resolve the issue promptly with a replacement or refund as per our Return & Refund Policy.
📦 Order Delays
Although we aim for timely delivery, delays may occur due to:
Courier partner issues
National holidays
Natural calamities
Incomplete/incorrect shipping address
We will always notify you if there is any delay in processing or dispatching your order.
✏️ Incorrect Shipping Information
Please double-check your shipping details before placing the order. If you realize a mistake:
Contact us immediately at support@town92.com
Once an order is shipped, address changes are not possible
📩 Contact Us
Have questions about your shipment?
📧 Email: support@town92.com